[Remote] Occupational Health Services Associate

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Accurate Background is a trusted provider of employment background screening and workforce monitoring services. They are seeking an Occupational Health Services Associate to perform a variety of complex tasks, including scheduling donor occupational health testing and providing customer service to clients and internal teams.

Responsibilities

Schedule donor occupational health testing within vendor systems
Process and complete drug and occupational health testing results to ensure delivery to clients
Learn and understand the regulated processes for both drug and occupational health testing
Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results
Work with internal teams to assist clients
Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results
Meeting attendance, production and quality standards of the company/department
Records details of all calls and tasks, as well as actions taken, into Salesforce
Other duties related as assigned by management
Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures
Contributes to team effort in maintaining service level agreements (SLA)
Contribute to a positive team environment
Contribute to creating and maintaining work instructions and Milo flow charts
Ability to multitask, make decisions, and work independently and well as with a team

Skills

High school degree or GED required
Able to complete work with minimal errors under limited supervision required
Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required
Ability to multitask (i.e., read or type while talking on the phone) required
Strong written and verbal comprehension and expression skills required
Ability to type 35+ WPM required
Previous experience with CRM systems (i.e., Salesforce) preferred

Benefits

Medical
Dental
401k

Company Overview

Accurate Background is a provider of compliant, automated workforce screening solutions. It was founded in 1997, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.accurate.com.

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