Job Description
Note: The job is a remote job and is open to candidates in USA. Breezeway is an award-winning property operations and experience platform that helps coordinate and verify work at properties. They are seeking an Onboarding Specialist to support Spanish-speaking clients, manage their onboarding experience, and collaborate with various teams to ensure successful implementation of client accounts. Responsibilities • Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts, ensuring synchronization across departments. • Manage the client’s experience by conducting training sessions to educate the client on best practices to succeed using Breezeway. • Actively monitor and manage the onboarding health across new client implementations, ensuring that all timelines and milestones are consistently met. • Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions. • Proactively create, coordinate, and implement new ideas to improve the onboarding process. • Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. • Troubleshoot client issues to resolution or escalate to the appropriate resource. • Educate clients on how to leverage our tools to simplify their complex workflows. • Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements. • Develop domain expertise in property care and a deep understanding of client needs. Skills • Fluency in Spanish and English • Ability to work PST hours • 2+ years of relevant experience in implementation or project management • Experience in Technology or SaaS company • Proven track record for creative problem-solving for clients • Able to navigate CRM software and web-based tools effectively • A strong understanding of Google Suite, Zoom, Slack, and quick-to-learn technology integrations • A strong understanding of Excel, with expert proficiency in conditional formatting, VLOOKUP, using shortcuts and formula functions, and sorting and filtering data • Able to thrive in a fast-paced, dynamic environment • Proven track record of creative problem-solving and attention to detail • Adaptable and flexible in response to change • Strong verbal, written, and listening communication skills • Ability to manage and prioritize multiple tasks • You contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion Company Overview • Breezeway is a property care and services platform designed to reduce the headaches of property management. It was founded in 2015, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship • Breezeway has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job