Job Description
Note: The job is a remote job and is open to candidates in USA. Musiversal is a company focused on democratizing access to world-class music production. They are seeking an Online Community Manager & Workshop Host to enhance member experiences by planning and hosting live online workshops and community sessions, while fostering engagement among music creators. Responsibilities • Be the face of the company via the Online Community and its live workshops • Greet, welcome, and prepare guest speakers for all live workshops • Host live online workshops and community sessions on camera • Introduce speakers, set expectations and hold the space for members during sessions • Share basic housekeeping and support information at the start and end of each event • Moderate live chat and interactions • Create and maintain an effective welcoming & onboarding experience for new members • Create and publish engaging posts to encourage discussion and interaction inside the online community • Support the Head of Community with daily moderation across platforms • Keep discussions active, kind and on topic • Flag member issues, risks or concerns quickly and clearly • Track and report on live attendance, engagement and basic feedback for each session • Share clear member insights and suggestions with the Online Community Team • Work proactively with teams across Musiversal to ensure each workshop has clear descriptions, thumbnails and member communications in place before it goes live • Take initiative on improvements to the online community experience and follow through on them Skills • Enjoy being on camera and are an empathetic & energetic communicator • Have star quality, but you enjoy making others feel like the real stars (a facilitator) • Have experience managing online communities like Facebook Groups, Discord servers, Circle, Bettermode or similar platforms • Are able to communicate clearly with members and help people feel welcome and included • Can identify community member objections and come up with strategies to address them • Can write clear, engaging copy across different formats and channels such as event descriptions, announcements, and emails • Are happy to get stuck in with day to day moderation, questions and member support • Are kind, honest and easy to collaborate with across teams • Are motivated by purpose and interested in helping musicians move forward • Are used to working in fast-paced environments where things can change quickly • You thrive in remote work settings and love the flexibility it brings • Have a background in music, or strong hands on experience as a musician or creator • You're passionate about music, tech, or creator communities – ideally, all three! • Are fluent in written and spoken English Benefits • Remote-first culture – work from anywhere within a 2 hour timezone difference to New York • Lisbon HQ – a vibrant café with a private office, open whenever you want to drop in ☕ • Flexible hours – whether it’s for your family, surf, or side project ♀️ • Musiversal Unlimited – full access to bring your own music to life • Yearly company retreat – a week of connection, fun, and creative recharging in an exotic location • Work with world-class team of awarded musicians, producers, and creatives • Be at the heart of Musiversal’s global community strategy • Purpose-driven mission – reshape how music is made and how musicians are paid Company Overview • Music Production Managed Marketplace It was founded in 2018, and is headquartered in Lisbon, Lisboa, PRT, with a workforce of 11-50 employees. Its website is Apply tot his job