[Remote] Operations Manager (Remote with heavy travel)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Trace is building a data marketplace for physical AI, aiming to transform how work is done in the real world. The Operations Manager will be responsible for ensuring smooth data capture launches, coordinating logistics, training workers, and developing repeatable processes for partner engagements.

Plan each launch: schedules, shift timing, site constraints, access requirements, and shipping
Coordinate hardware logistics end to end (devices, cables, SSDs, chargers, labeling, backups)
Set up onsite “HQ,” test gear, charge devices, and prepare the workflow for the day
Train groups of workers (often 15–25 at a time) to use the equipment safely and correctly
Troubleshoot issues calmly in real time and coordinate remote support when needed
Monitor capture progress, manage data handling, and prevent small issues from becoming big ones
Build and refine checklists and SOPs so launches become repeatable and easier each time
Document what broke, what worked, and what we should change for the next site
Work from home when you're not traveling to capture sites

2+ years in start ups, marketplace ops, field ops, or similar roles
Extremely organized with strong follow-through
Calm under pressure and good instincts when things break
Strong communicator who can earn trust with site owners and frontline workers
Comfortable being on your feet, handling gear, and working in a range of environments, including factories and industrial environments
Collaborative, grounded working style and willingness to do unglamorous work well
Willing to travel frequently and work in new locations, typically 3–4 or more trips per month
Experience training adults in real-world settings (ops, safety, enablement)
Hardware setup experience or familiarity with device management concepts
Experience building processes, playbooks, and checklists from scratch

How will AI interact with the world of atoms? At Trace, we believe this question will define this century. We're working on the answer. It was founded in 2025, and is headquartered in Remote, US, with a workforce of 2-10 employees. Its website is https://tracelabs.ai/.

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