Job Description
Note: The job is a remote job and is open to candidates in USA. Dice is the leading career destination for tech experts at every stage of their careers. Our client, a prominent healthcare provider, is seeking a PACS Support Analyst who will be responsible for providing system support to radiology end-users and troubleshooting system issues related to the Picture Archiving and Communication System (PACS). Responsibilities • Provide technical support to radiology users, including radiology staff, radiologists, physicians and other key stakeholders, ensuring seamless system functionality. • Troubleshoot, diagnose, and resolve PACS system issues, ensuring minimal disruption to workflow and patient care. • Address and resolve Level 1 and Level 2 support requests. • Document support activities and troubleshooting steps in the ticketing system, ensuring accurate records of issues, solutions, and follow-up actions. • Work closely with internal IT teams and vendors to escalate and resolve more complex issues that require higher-level expertise. • Provide end-user training and guidance on system usage, best practices, and troubleshooting common issues. • Collaborate with Radiology leadership and other departments to ensure system integration and optimization for clinical and operational needs. • Monitor system performance, identify potential issues, and proactively recommend improvements. • Assist in system upgrades, implementations, and configuration changes as needed. • Stay current on updates, patches, and enhancements to PACS systems, ensuring timely implementation and testing. Skills • Strong technical troubleshooting skills with a deep understanding of PACS and medical imaging system workflows. • Experience with eRAD PACS system. • Experience with system integration, networking, and database management. • Excellent communication skills, both verbal and written, to interact with end-users and IT teams effectively. • Ability to provide clear documentation of technical issues and resolutions. • Strong customer service skills, with the ability to assist non-technical users in understanding complex issues. • Ability to provide training and hands-on support during and after system implementations. • Ability to work independently and remotely while managing multiple tasks efficiently. • Familiarity with HL7, DICOM, and other healthcare communication standards. • Knowledge of HIPAA regulations and healthcare IT security best practices. • Experience working with EXA and Infinitt PACS systems is a plus, but not a must. Education Requirements • Bachelor s degree in Computer Science, Information Technology, Healthcare Informatics, or related field (or equivalent experience). Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is Apply tot his job