Job Description
Note: The job is a remote job and is open to candidates in USA. HCA Healthcare is the nation's leading provider of healthcare services, and they are seeking a Patient Access Central Unit Representative. This role is responsible for timely and accurate processes related to pre-registration, insurance verification, and pre-certification for both inpatient and outpatient services.
- Responsibilities
- Perform pre-registration and insurance verification within 3-5 days prior to date of service for both inpatient and outpatient services
- Follow scripted benefits verification pre-certification format in Meditech custom benefits screen and record benefits and pre-certification information
- Perform electronic insurance eligibility confirmation when applicable and document results
- Complete Medicare Secondary Payor Questionnaire as applicable for retention in imaging system (i.e OnBase)
- Calculate patient cost share and be prepared to collect via phone or make payment arrangement
- Contact patient via phone to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment
- Receive and record payments from patient services scheduled
- Utilize appropriate communication system to facilitate communication with hospital gatekeeper
- Contact physician to resolve issue regarding prior authorization or referral forms
- Perform insurance verification and pre-certification follow up for prior day’s walk in admissions/registrations and account status changes by assigned facility
- Skills
- High school diploma or GED preferred
- 1 year of related experience required
- Benefits
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
- Company Overview
- HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://hcahealthcare.com/.
- Company H1B Sponsorship
- HCA Healthcare has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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