Job Description
Note: The job is a remote job and is open to candidates in USA. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. They are seeking a Remote Patient Account Specialist to assist patients with billing, insurance, and other inquiries while providing a courteous experience.
Responsibilities
- Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions
- Escalate unresolved issues to the Accounts Receivable (AR) team
- Process payments and set up payment plans
- Communicate effectively to resolve billing concerns
- Build rapport by being courteous and friendly
- Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light
- Refer complex or difficult calls/situations to the team lead or manager
- Other duties and projects as assigned
Skills
- High School diploma or equivalent experience
- Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
- Exceptional communication skills, including oral, written and presentations abilities
- Strong active Listening, attention to detail, and capacity to multitask effectively
- Proven ability to identify and resolve problems in a timely manner
- Self-motivated with the ability to stay on task and participate in routine check-ins
- Must have a quiet, distraction-free workspace that meets HIPAA compliant standards
- Proficiency in Microsoft Office Suite or similar software applications
- High-volume call center experience and/or medical billing experience
- Healthcare industry experience
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
Company Overview
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