Job Description
This is a remote position.
About the Role:
We are seeking an experienced and motivated Personal Injury Trainer / Supervisor to join our growing team. In this role, you will be responsible for training, coaching, and overseeing a team of intake specialists and case managers handling personal injury matters. This is a key leadership position focused on improving team performance, ensuring quality client interactions, and maintaining operational efficiency.
Key Responsibilities:
Train new hires on personal injury processes, case intake procedures, and client communication standards
Develop and implement training materials, scripts, and performance guidelines
Monitor team performance, calls, and case handling to ensure quality and compliance
Provide ongoing coaching, feedback, and performance evaluations
Identify areas for improvement and implement strategies to increase productivity and conversion rates
Work closely with management to refine processes and optimize team efficiency
Assist in onboarding and continuous development of team members
Qualifications:
2+ years of experience in personal injury (intake, case management, or legal support)
Previous experience in training, coaching, or supervising a team
Strong understanding of personal injury workflows and client intake processes
Excellent communication and leadership skills
Ability to manage and motivate a remote team
Highly organized with strong attention to detail
Comfortable working in a fast-paced, performance-driven environment
Preferred Qualifications:
Experience working with U.S.-based law firms
Bilingual (Spanish preferred)
Familiarity with CRM/case management systems
What We Offer:
Fully remote position
Competitive compensation based on experience
Opportunity for growth within a rapidly expanding organization
Collaborative and supportive team environment
Apply Now