Job Description
About the Opportunity Join a pioneering team at WorkWarp, a leader in healthcare technology solutions, as a Remote Pharmacy Technician with a focus on Pyxis and MedBank device remediation. In this dynamic role, you will be a vital bridge between cutting‑edge medication dispensing technology and the clinicians who rely on it daily. Whether you operate from our Remote hub or enjoy the flexibility of a true work‑from‑home setup, you will become an integral part of a mission‑driven organization dedicated to enhancing patient safety, operational efficiency, and the overall quality of care across hospitals, nursing homes, and ambulatory surgical centers. Our clients trust us to keep critical medication dispensing systems—such as Pyxis® MedStation, MedBank, and other automated dispensing solutions—running flawlessly. As a Tech 2 Field Service Specialist , you will travel to sites across the United States, delivering on‑site technical support, preventive maintenance, and urgent remediation. You’ll work hand‑in‑hand with pharmacists, nurses, and biomedical engineers, ensuring that every device complies with regulatory standards and manufacturer specifications. Why Work With WorkWarp? Impactful Work: Directly contribute to patient safety by preventing medication errors and downtime. Remote Flexibility: Operate from a home office while traveling only when necessary, with a schedule that balances field assignments and remote documentation. Competitive Compensation: Salary commensurate with experience plus comprehensive benefits, travel reimbursements, and performance incentives. Professional Growth: Gain exposure to diverse clinical environments, obtain advanced certifications, and advance within a fast‑growing healthcare technology division. Supportive Culture: Collaborative teams, mentorship programs, and a commitment to work‑life balance. Key Responsibilities Your day‑to‑day activities will blend hands‑on technical work with meticulous record‑keeping and communication. Below is a detailed breakdown of your core duties: Device Remediation & Maintenance Perform corrective updates, firmware upgrades, and hardware repairs on Pyxis® MedStation, MedBank, and related automated dispensing equipment. Diagnose and resolve errors that affect medication dispensing accuracy, inventory management, and system connectivity. Conduct preventive maintenance visits to minimize unscheduled downtime. Utilize hand‑powered tools (drills, screwdrivers) and manual tools (sockets, wrenches) safely and efficiently. Travel Coordination & Logistics Plan and book travel using the BD (Becton Dickinson) travel portal, ensuring compliance with company travel policy. Optimize route planning so that assignments are as close as possible to your home base, reducing travel fatigue. Manage travel expenses and submit accurate invoices for reimbursement. Documentation & Reporting Record all service actions, time spent on each device, and parts used in the BD Service Management System. Maintain up‑to‑date administrative records required by Business Development (BD) and regulatory bodies. Prepare concise, clear service reports for clients and internal stakeholders. Compliance & Safety Adhere to infection control protocols, including the proper use of respirators and fit‑testing procedures when servicing equipment in sterile environments. Follow OSHA and CDC guidelines for lifting, manual handling, and the use of powered tools. Demonstrate competence in wearing personal protective equipment (PPE) and maintaining a clean work area. Customer Interaction & Communication Serve as the primary technical liaison for pharmacists, nurses, and facilities managers during field visits. Provide clear explanations of technical issues, corrective actions, and preventive measures. Escalate complex problems to senior engineering teams while maintaining ownership of the resolution process. Essential Qualifications To thrive in this role, candidates must possess the following foundational qualifications: Education & Certifications High school diploma or GED required; Associate’s degree in Pharmacy Technology, Biomedical Engineering, or related field preferred. Certification as a Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or equivalent is highly desirable. Demonstrated experience with Pyxis® or MedBank systems, including hands‑on troubleshooting and configuration. Technical Proficiency Basic computer skills, including proficiency with Windows operating systems, Microsoft Office Suite, and web‑based ticketing tools. Ability to interpret technical manuals, schematics, and device logs. Physical Capability Ability to lift and move objects up to 70 lb from floor to chest level repeatedly throughout an eight‑to‑10‑hour shift. Capacity to sit, kneel, squat, bend, stand, and climb ladders as needed for equipment access. Endurance to carry a 40‑lb backpack for up to one hour during travel or site access. Travel Readiness Willingness and ability to travel up to six hours per day, covering regional and national assignments. Valid driver’s license with a clean driving record; ability to handle adverse weather conditions safely. Communication & Interpersonal Skills Strong verbal and written communication skills; ability to document technical work clearly and concisely. Professional demeanor when interacting with clinical staff and facility management. Regulatory Compliance Eligibility to pass a respirator fit‑test and medical evaluation for potential PPE requirements. Commitment to adhering to HIPAA, FDA, and other relevant health‑care regulations. Preferred Qualifications & Nice‑to‑Have Skills While not mandatory, the following experiences will set candidates apart: Previous field service experience in a hospital, ambulatory surgical center, or long‑term care facility. Additional certifications such as Certified Biomedical Equipment Technician (CBET) or CompTIA A+. Experience with other automated dispensing technologies (e.g., Omnicell, Cerner Medication Management). Familiarity with electronic health record (EHR) integration and data analytics. Proficiency in using handheld diagnostic tools and remote monitoring platforms. Demonstrated ability to train end‑users on device operation and best practices. Core Skills & Competencies for Success Our ideal candidate embodies a blend of technical aptitude, problem‑solving mindset, and people‑first approach. Key competencies include: Analytical Thinking: Rapidly isolate root causes and develop corrective action plans. Attention to Detail: Meticulously document service activities and ensure compliance with all regulatory paperwork. Adaptability: Thrive in fast‑changing environments, adjusting schedules to meet urgent clinical needs. Team Collaboration: Work seamlessly with remote support teams, senior engineers, and onsite clinical staff. Time Management: Prioritize multiple assignments, meet service level agreements (SLAs), and deliver on‑time reports. Physical Stamina: Maintain performance during extended periods of manual labor and travel. Career Advancement & Learning Opportunities WorkWarp invests heavily in employee development. As a Remote Pharmacy Technician, you will have pathways to progress into senior technical, project management, or supervisory roles, such as: Senior Field Service Engineer: Lead complex remediation projects across multiple sites. Clinical Solutions Specialist: Partner with pharmacy leadership to optimize medication workflow processes. Training & Education Coordinator: Develop and deliver training programs for new technicians and clinical users. Regional Operations Manager: Oversee a portfolio of technicians, manage budgets, and drive service excellence. We also sponsor certifications, host internal workshops, and provide access to e‑learning platforms covering topics from advanced robotics to regulatory affairs. Work Environment & Culture Our culture is built on three pillars: Innovation, Integrity, and Inclusion. Innovation: We continuously adopt the latest technologies to improve patient outcomes and streamline pharmacy workflows. Integrity: Ethical practice, transparency, and accountability guide every interaction with clients and colleagues. Inclusion: Diverse perspectives are celebrated, and every team member is empowered to contribute ideas. Employees enjoy a hybrid work model that blends remote office flexibility with purposeful field engagements. Regular virtual town‑halls, team‑building events, and wellness initiatives foster a sense of community despite geographic dispersion. Compensation, Perks & Benefits While exact figures vary based on experience and location, the total rewards package includes: Competitive Base Salary commensurate with experience. Travel Reimbursements covering airfare, lodging, rental cars, and per‑diem allowances. Health, Dental, and Vision Insurance with employer contributions. Retirement Savings Plan featuring company match. Paid Time Off (PTO) and Holiday Calendar to support work‑life balance. Professional Development Stipend for certifications, conferences, and continuing education. Employee Assistance Program (EAP) for personal and mental health support. Technology Allowance to set up an ergonomic home office (desk, chair, monitor, etc.). Application Process & Next Steps If you are ready to bring your technical expertise, passion for patient safety, and desire for a flexible yet impactful career, we encourage you to apply now. Prepare an up‑to‑date résumé highlighting relevant pharmacy technician experience, Pyxis/MedBank certifications, and any field service background. Write a concise cover letter describing why this role aligns with your career goals and how your skill set will benefit our clients. Submit your application through the link below. Our talent acquisition team will review your materials and reach out to schedule a virtual interview. We look forward to learning how you can help us keep medication dispensing systems running at their best, ensuring safe, efficient care for patients nationwide. Take the Leap – Apply Today! Join WorkWarp and become part of a forward‑thinking team that values expertise, encourages growth, and rewards dedication. Apply for this job
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