Job Description
Note: The job is a remote job and is open to candidates in USA. Zeektek is seeking a seasoned Senior Production Control Engineer for a 12 month contract to hire role. The individual will be responsible for 24x7 monitoring of internal applications and infrastructure, leading a team of monitoring analysts, and managing incidents with precision and accountability. Responsibilities • Oversee and guide a team of 6 - 8 monitoring contractors, ensuring all activities follow established processes and procedures. • Monitor application and infrastructure systems using enterprise tools to detect and respond to alerts in real time. • Perform initial triage and investigation of alerts to determine root causes and escalate appropriately. • Participate in and potentially lead Major Incident Calls, coordinating with technical teams to resolve issues efficiently. • Communicate effectively with senior leadership and stakeholders regarding incident impact, user disruption, and resolution progress. • Collaborate with engineering and operations teams to improve monitoring coverage, alert quality, and process efficiency. • Maintain detailed documentation of incidents, actions taken, and follow-up activities. Skills • 8+ years in 24x7 enterprise monitoring, incident response, and ITSM • Experience with enterprise monitoring platforms - Dynatrace, SolarWinds, Splunk • Expertise in incident triage, prioritization, and escalation • Familiarity with ITIL-based processes and Major Incident Management best practices • Experience working with ticketing and workflow in ServiceNow • Understanding of change and problem management processes • Communication skills (verbal and written) • Team Player that is accountable • Leads by example • Detail oriented • Critical thinker Company Overview • Zeektek is an IT recruiting and solutions firm. It was founded in 2016, and is headquartered in Granite Bay, California, USA, with a workforce of 11-50 employees. Its website is Apply tot his job