Job Description
Note: The job is a remote job and is open to candidates in USA. Filevine is forging the future of legal work with cloud-based workflow tools. The Production Operations Manager leads the strategy and execution of transcript deliverable production, managing a team and ensuring quality and efficiency in certified transcript creation. Responsibilities • Oversee all pre-production and post-production workflows that support certified transcripts • Ensure accurate processing of rough drafts, exhibits, errata, and other pre-production tasks • Manage post-production tasks including formatting, exhibit packaging, certificate creation, and delivery • Monitor deliverable quality, resolve issues, and partner with Product & Transcription Ops on improvements • Manage, coach, and develop Production Operations team members • Set goals, provide feedback, and maintain a culture of accountability • Oversee staffing, scheduling, and resource allocation • Forecast workload and plan capacity for scaling production • Improve processes to enhance accuracy, efficiency, and throughput • Support automation and system improvements in partnership with internal teams • Collaborate cross-functionally on product updates and workflow enhancements Skills • 5+ years of experience in operations, production management, or related roles—ideally within a fast-paced or high-throughput environment • Prior people-management experience with a track record of coaching, developing, and scaling operational teams • Strong operational acumen with demonstrated success in process improvement, workflow optimization, or quality management • Comfortable navigating deadlines, multitasking, and high-volume environments • Familiarity with tools such as Adobe Suite, Excel, Notion, Slack, and similar systems • Adaptability suited to a dynamic, evolving product and operational ecosystem Benefits • Medical, Dental, & Vision Insurance (for full-time employees) • Maternity & paternity leave (for full-time employees) • Short & long-term disability Company Overview • Filevine provides a legal operating platform integrating AI for case, document, and lead management. It was founded in 2014, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job