Job Description
Note: The job is a remote job and is open to candidates in USA. Kobalt.io is dedicated to solving cybersecurity challenges for small and medium-sized businesses. They are seeking an experienced Program Manager to lead and manage information security programs, ensuring successful client onboarding and service delivery.
- Responsibilities
- Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans
- Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap
- Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers
- Act as the primary point of contact, providing transparent, insightful reports on progress and milestones to foster trust
- Ensure all program processes, decisions, and changes are clearly documented for consistency
- Own and enhance delivery team processes to continuously increase service value and quality
- Manage program budgets and resource allocation to optimize efficiency and profitability
- Lead subject matter experts (SMEs) to drive successful outcomes, providing supportive and constructive feedback as a team player
- Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives
- Identify upselling opportunities based on evolving client needs and collaborate with internal teams to drive growth
- Skills
- Post-secondary degree in business, computer science, information technology, or equivalent professional experience
- 5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders
- Ability to engage with customer executives and demonstrate strategic understanding of business needs
- Experience managing multiple projects with multiple stakeholders and competing priorities
- Proficiency in project management tools and software (e.g., monday.com) and familiarity with compliance tools (e.g., Vanta)
- Strong analytical and problem-solving abilities
- Must be detail-oriented, highly organized, proactive, and able to move fast while remaining calm under pressure
- Program and/or project management-related certification such as CAPM, PMP, or PgMP
- Hands-on experience with Compliance and Trust products
- Previous experience working in information security or information technology industry
- Strong understanding of information security principles, risk management frameworks, and industry standards
- Benefits
- Competitive salary and equity options
- Comprehensive health, dental, and vision insurance
- Flexible work arrangements
- Professional development opportunities
- Fun and inclusive company culture
- Company Overview
- Kobalt.io is a rapidly growing company that manages all aspects of cyber security programs for small and medium-sized, cloud-native businesses. It was founded in 2018, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 11-50 employees. Its website is https://kobalt.io.
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