Job Description
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The job is a remote job and is open to candidates in USA. Rifa AI builds AI agents for high volume regulated industries like debt collection, and they are seeking a QA Analyst to audit and improve chatbots, voicebots, and ticket management workflows. This role focuses on conversation quality, compliance, and ensuring smooth handoffs between AI and human agents. Responsibilities • Review chatbot and voicebot conversations for accuracy, tone, and compliance • Test verification, payment discussion, disputes, transfers, and session closures • Audit ticket creation, categorization, and resolution workflows • Review call recordings and transcripts to identify gaps and improvements • Create test cases and share clear feedback with product and engineering teams Skills • 3 plus years of experience in US debt collection QA or operations • Strong understanding of collections call flows and compliance scenarios • Experience with chatbots, voicebots, or automated customer systems • Strong attention to detail and ownership mindset Company Overview • We're redefining efficiency with AI-driven automation.
It was founded in undefined, and is headquartered in, with a workforce of 2-10 employees. Its website is Apply tot his job