Job Description
Embark on a rewarding career journey as a QuickBooks Live Bookkeeping Expert Assisted, where you'll provide expert guidance to small business owners and enjoy a dynamic remote work environment. We're seeking a highly skilled and motivated individual to join our team, with a strong foundation in bookkeeping, customer service, and technical skills. As a valued member of our team, you'll receive a competitive compensation package and opportunities for growth and development.
Job Overview
Location: Remote, United States
Date published: 20-Sep-2024
Job ID: 133583
Job Description and Requirements
We're looking for a talented QuickBooks Live Bookkeeping Expert Assisted to provide professional guidance to small business owners using QuickBooks Online. As a customer-facing expert, you'll leverage your deep understanding of QuickBooks Online, bookkeeping, and technical skills to drive success. The ideal candidate will possess critical thinking, problem-solving, and flexibility, with the ability to thrive in a fast-paced virtual environment with minimal supervision.
Qualifications
- 3+ years of bookkeeping and/or accounting experience
- Minimum 1 year of QuickBooks Online experience
- QuickBooks Online ProAdvisor Certification required
- CPB (Certified Professional Bookkeeper) preferred, but not required
- Intuit Academy Bookkeeping Certificate recommended
- Customer service experience, including interacting through video and audio tools in a professional, friendly, and reassuring manner
- Experience supporting Payroll, Sales Tax, or Tax Preparation preferred, but not required
- Strong attention to detail and ability to manage multiple tasks
- Strong written and verbal communication skills
- Proficient with technology, with a strong knowledge of computer software and the ability to learn new technologies quickly
- Dedicated high-speed internet connection (DSL, cable, or fiber)
Responsibilities
- Provide bookkeeping guidance to QuickBooks Online small business owners via video and audio tools, maintaining a professional, friendly, and reassuring tone
- Create high-quality customer interactions that instill confidence, using deep customer empathy and expertise in QuickBooks Online
- Guide small business owners on bookkeeping best practices and how to make optimal use of QuickBooks Online
- Review information input by small business owners for accuracy, assist with troubleshooting, and provide insights on their financial data
- Critical thinking and problem-solving to address bookkeeping issues and customer inquiries
- Willingness to learn and support new products and services
Scheduling
20-40 hours/week, with a flexible schedule and encouragement for PM hours
Key Skills & Attributes
- Strong customer service skills, ensuring interactions are professional, friendly, and reassuring
- Ability to work in a fast-paced virtual environment with minimal supervision
- Critical thinking, problem-solving, and determination in addressing customer needs
- Willingness to learn and support new products and services as they are introduced
Ready for a Rewarding Career?
This is a unique opportunity to join a dynamic team and accelerate your career as a QuickBooks Live Bookkeeping Expert Assisted. If you're reliable, motivated, and willing to learn, we want to hear from you. Apply now and take the first step towards a fulfilling career!
Apply Now
Apply Now