Job Description
Note: The job is a remote job and is open to candidates in USA. Vital Records Control (VRC) is a company that specializes in managing medical records. They are seeking a Release of Information (ROI) Specialist I who will be responsible for processing requests for medical records while ensuring compliance with HIPAA and other regulations, and maintaining a high standard of service to healthcare clients. Responsibilities Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC Validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure Classifies request type correctly Logs request into ROI software Retrieves and uploads requested portions of the patient’s medical chart (from electronic or physical repository) Performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI) Checks for accurate invoicing and adjusts invoice as needed Releases request to the valid requesting entity Rejects requests for records that are not HIPAA-compliant or otherwise valid For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure Documents in ROI software all exceptions, communications, and other relevant information related to a request Alerts supervisor to any questionable or unusual requests or communications Alerts supervisor to any discovered or suspected breaches immediately Alerts supervisor to any issues that will delay the timely release of records Answers requestor inquiries about a request in an informative, respectful, efficient manner Stores all records and files properly and securely before leaving work area Ensures adequate office supplies available to carry out tasks as soon as they arise Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs Understands that healthcare facility assignments (on-site and/or remote) are subject to change Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations Maintains confidentiality, security, and standards of ethics with all information Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment Must adhere to all VRC policies and procedures Completes required training within the allotted timeframe Creating invoices and billing materials to send to our clients Ensuing that client information details are kept up to date All other duties as assigned Skills High School Diploma (GED) required Demonstrated attention to detail Demonstrated ability to prioritize, organize, and meet deadlines Demonstrated documentation and communication skills Demonstrated ability to maintain productivity and quality performance Displays strong interpersonal skills with team members, clients, and requestors Must have strong computer skills and Microsoft Office skills Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time Must be able to read, write, speak, and comprehend English Bilingual English and Spanish speaking Degree preferred Prior experience with ROI fulfillment preferred Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred Prior experience with EHR/EMR platforms preferred Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred Company Overview VRC Companies, LLC. dba Vital Records Control (VRC) is a national digital document management solutions leader. It was founded in 1988, and is headquartered in Memphis, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is