Job Description
Note: The job is a remote job and is open to candidates in USA. AnswerNet is a company dedicated to making a difference through various charitable efforts. They are seeking a Bilingual French/English Customer Service Agent to manage inbound calls and provide excellent customer service, particularly for religious organizations and charities. Responsibilities Answer inbound customer calls in a professional and courteous manner Support email inquiries and chatrooms Provide timely and accurate information regarding products and services Document customer interactions and feedback in the system Follow company procedures and escalate complex issues when necessary The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment Meet daily performance metrics and call handling targets Skills The ability to speak/write fluently in French and English A high school diploma or GED Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Submit to and pass a criminal background check Strong computer navigation skills and PC knowledge Minimum typing speed of 25wpm A quiet, distraction-free environment to work from in your home PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds Preference to 2 monitors or 1 large screen Noise cancelling USB -connected Headset Webcam Smartphone Benefits On-going training and development to ensure your success Virtual paid training Paid time off Comprehensive benefits package (medical, vision and dental) Employee Assistance Program RRSP program options Short and Long-Term Disability options Internal career advancement opportunities Company Overview AnswerNet is a telecommunications company specializing in call center services. It was founded in 1998, and is headquartered in Willow Grove, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is