Job Description
Note:
The job is a remote job and is open to candidates in USA. DTI (Diversified Technology Inc.) is seeking an Onboarding Specialist to facilitate the onboarding process for new hires. The role involves coordinating the onboarding process, preparing materials, conducting orientation sessions, and collaborating with various departments to ensure new hires have the necessary resources. Responsibilities • Lead and coordinate all phases of software installation, from initial assessment and planning through post-installation support.
Act as the primary point of contact and ensure all milestones are met on time and within scope • Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans • Serve as the main liaison between dealership staff, software vendors, and Client teams, ensuring clear communication of project objectives, timelines, milestones, and expectations • Foster collaboration and ensure effective stakeholder buy-in at each project stage • Oversee the technical installation and integration of software systems (finance, inventory management, CRM, etc.), ensuring alignment with dealership business needs • Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success • Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption • Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools • Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes Skills • Previous experience in software implementation, digital enablement, dealership operations, or technical customer support strongly preferred • Foundational understanding of Dealership Management Software (DMS), automotive business processes, and core IT infrastructure • Exceptional communication, organizational, and analytical problem-solving skills • Willingness and ability to travel extensively (up to 90%) to deliver on-site support at dealership locations nationwide Company Overview • DTI (Diversified Technology Inc.) It was founded in 2007, and is headquartered in Chicago, Illinois, US, with a workforce of 51-200 employees.
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