[Remote] Representative II, Customer Service Operations - New Patient Onboarding

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a distributor of pharmaceuticals and a provider of performance and data solutions for healthcare facilities. They are seeking a New Patient Onboarding Representative responsible for verifying patient insurance coverage and ensuring compliance with relevant laws and regulations.


Responsibilities

  • The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage
  • Responsible for verifying patient insurance through either a phone call of webReprocessing ordersMultitaskingCompleting 53+ audits per dayContact the primary and secondary insurance and obtain all pertinent information per standard department procedure
  • Process and enter manufacturer and HCP referrals per standard department procedureEnter all information into the computer insurance screen
  • Verify all benefits and determine if collection is needed
  • Forward orders to the appropriate destination or queue
  • Assist in team projects as needed
  • Comply with laws and regulations as they pertain to services provided by the Company
  • This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans
  • Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy
  • Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials
  • As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends
  • Attend all required Compliance, HIPAA and other scheduled training
  • As applicable, present to management and staff
  • Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers
  • Support and demonstrate the Company’s values

Skills

  • HS Diploma, GED or equivalent experience
  • 1+ years' experience in related field
  • Detail-oriented
  • Good communication skills written & verbal
  • Good computer skills

Benefits

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Company Overview

  • Cardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.

  • Company H1B Sponsorship

  • Cardinal Health has a track record of offering H1B sponsorships, with 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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