Job Description
Note: The job is a remote job and is open to candidates in USA. aytm, a leader in insights automation technology, is seeking a Research Analyst to join their Research Services department. The role involves assisting research managers with client-facing market research tasks, including survey design, execution, and data analysis, while ensuring high-quality service delivery to clients. Responsibilities Deliver a high level of service to internal and external stakeholders in a dynamic, ever-changing and fast-paced environment Review survey instruments supplied by the clients and check for grammar, logic, and survey optimization, taking into consideration research objectives, industry best-practices and internal platform capabilities Collaborate with internal and external stakeholders to program surveys on aytm’s proprietary platform and test online survey links for quality assurance Set-up surveys in different languages for global projects; Coordinate with third party suppliers on translations and other activities in relation to programming Execute fieldwork for complex market research studies in partnership with the panels operations team and monitor reports to meet project goals and metrics accurately Communicate with clients to provide regular project execution updates as necessary Identify, trouble-shoot and escalate any tool/platform-related technical issues and find solutions in partnership with internal teams to drive projects forward Coordinate with vendors and internal teams to ensure successful project completion Provide support to the Research Manager: By assisting in the development of questionnaires - designing screeners, custom pre-qualification questions and simple survey questions Building charts and slides for reporting deliverables Conducting thorough QA of questionnaire documents and various reporting deliverables Organize project materials and manage project-related administrative processes Perform closing tasks including final cost analysis and investigations for projects Perform independently and collaborate as a part of a team in a remote, virtual and entrepreneurial setting Skills 1-3 years of experience in the market research industry or a bachelor's/master's degree in market research, social sciences, mathematics/statistics or related fields, or relevant experience Familiarity with all parts of the online market research life cycle including questionnaire design, survey programming, fielding, data analysis, and reporting Direct experience using one or online survey platforms oriented toward DIY use, such as Qualtrics, Decipher, Survey Monkey, Survey Gizmo, or Question Pro Direct experience in at least one of the following: 1) Using data analytic software such as SPSS, or 2) Managing survey sampling and fielding for complex market research studies Exceptional technical skills and proven ability to troubleshoot escalations Ability to manage multiple projects priorities in an agile and quick-turn environment Excellent written and verbal communication skills Strong interpersonal skills- must be able to collaborate internally as a part of team and externally with vendors and clients Skilled user of the Microsoft Office Suite, in particular PowerPoint and Excel Self-starter with a strong drive and motivation to have an impact Remote work experience is preferred, but not required Benefits Unlimited, responsible PTO - With a recommended minimum number of days taken each year $0 deductible Health plans plus dental, vision, and more! 401k retirement - Account with automatic company contributions Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services Professional Development - Bring your professional Development needs to the table and get your career nourished In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success. Paid Volunteer Time - We support you helping others Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry! Company Overview Some see us as their go-to research connoisseur. Others see us as a self-serve insights buffet. It was founded in 2009, and is headquartered in Mt. Laurel, New Jersey, US, with a workforce of 51-200 employees. Its website is