[Remote] SaaS Implementation Analyst

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. NMI is a company that provides innovative payment solutions, and they are seeking a SaaS Implementation and Support Data Analyst to deliver exceptional service to customers using their Merchant Central product. The role involves managing the implementation of a CRM platform, acting as a subject matter expert, and providing support for residual calculations while collaborating with cross-functional teams.

Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption
Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module
Solving residual calculation tickets accurately using Excel and the Merchant Central platform
Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates
Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise
Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality
Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness
Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information
Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
Communicate findings effectively to both technical and non-technical stakeholders
Assist in conducting ad-hoc analyses and data extraction when needed

Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field
1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
2+ years of experience implementing or supporting SaaS software
Experience working in a ticketing system on a daily basis. Preferably Zendesk
Experience with BigQuery or similar SQL-based data analytics tools
Proficiency with Microsoft Excel, familiarity with SQL or Python is a plus

Flex PTO.
US Holidays observed.

NMI is powering the next generation of embedded payments with its modular payment acceptance platform and industry-leading gateway. It was founded in 1998, and is headquartered in Schaumburg, Illinois, US, with a workforce of 201-500 employees. Its website is http://www.nmi.com.

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