[Remote] Salesforce Support Operations Administrator II

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Kapitus is one of the most reliable and respected names in small business financing, and they are seeking a Salesforce Support Operations Administrator II. This role is responsible for ensuring the stability, security, and scalability of Kapitus’ Salesforce ecosystem, serving as the technical bridge between business requirements and Salesforce solutions while collaborating across departments to align with business needs.

Perform day-to-day- Salesforce administration, including user setup, profiles, permissions, roles, workflows, validation rules, automation (Flows), and other configurations to streamline operations
Execute Salesforce deployments using Gearset and Salesforce Change Sets to maintain consistent, compliant release cycles
Evaluate, implement, and maintain Gearset deployments and third-party integrations
Manage data imports, migrations, and bulk updates, ensuring high levels of data accuracy and integrity
Conduct recurring data audits and cleanup activities to ensure ongoing database health
Establish and enforce data entry standards, deduplication processes, and governance practices
Create and manage custom objects, fields, page layouts, and configurations to support new business functionality
Collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and ensure system stability
Maintain Salesforce platform updates, security standards, release features, and industry best practices
Maintain accurate system documentation and create training materials for end users
Cloud architecture experience in AWS environment and container-based deployments using AWS CodePipeline and CloudFormation
Experience with various AWS services like ECS, S3, Lambda, and Route53

Minimum three (5) years of service desk or technical support experience
Minimum 3 years of experience in a financial services environment
Minimum 1 year of experience with Gearset and Salesforce deployment processes
Experience with Git/version control systems to support structured deployment processes
Prior system administration or software configuration experience required
Strong verbal and written communication skills
Proven proficiency in troubleshooting, root-cause analysis, and problem-solving
Demonstrated commitment to continuing education in software systems and technology
Ability to adapt quickly to new tools, technologies, and changing business environments
Strong analytical skills and attention to detail
Experience working with AWS or Azure cloud environments
AWS Certified SysOps/Developer/Architect Administrator and/or AWS Cloud Practitioner
Salesforce Administrator (ADM-201) or Advanced Administrator
Gearset Fundamentals

Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
Pet and car insurance discounts.
Financial services such as LegalShield.
Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
Paid Time Off and Sick Time
Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

Kapitus is a business loan provider dedicated to helping small and medium-sized businesses in their growth. It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://kapitus.com/.

Kapitus has a track record of offering H1B sponsorships, with 3 in 2024, 4 in 2023, 2 in 2022, 2 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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