Job Description
Note: The job is a remote job and is open to candidates in USA. Minted is a design marketplace that connects independent artists with consumers worldwide. They are seeking Seasonal Customer Service Representatives to provide exceptional service during the holiday season, addressing customer inquiries and ensuring a seamless experience across multiple communication channels. Responsibilities • Provide excellent customer service through various channels, including live chats, emails, and phone calls • Address customer inquiries, concerns, and issues promptly and professionally • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies • Use support tools & training including our knowledge base to provide a seamless customer experience • Identify opportunities for improving the customer experience and share those with Customer Service leadership • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs Skills • Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI • This is a remote seasonal role, starting in October through December 2025 • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment • Able to take direction and quickly learn new procedures, processes, and products • Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals • Able to utilize various customer service tools, software, and systems to effectively manage customer interactions • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy • 1+ years of experience working in a customer service setting (preferably at a premium brand) • 1+ years of experience of building customer relationships and resolving customer complaints • 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction • Excellent written and verbal communication skills • High attention to detail, are organized, and able to follow through • Experience with Salesforce or other CRM software a plus Education Requirements • A Bachelor’s degree or equivalent work experience Benefits • Paid Sick Leave • Minted Friends and Family Discount • Access to employee perks portal Company Overview • Minted is a design marketplace that connects users with artists to help them create something one-of-a-kind. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is Apply tot his job