Job Description
Note: The job is a remote job and is open to candidates in USA. IFG - International Financial Group is seeking an experienced Senior Consultant to support the establishment of a new regulated entity by designing and implementing a robust outsourcing operations, governance, and performance framework. This role focuses on regulatory-compliant outsourcing governance, including process ownership models, KPI/SLA frameworks, and centralized performance reporting. Responsibilities • Design and document enterprise outsourcing governance frameworks aligned with European financial regulations (EBA, CBI) • Define process ownership vs execution models for regulated outsourcing arrangements • Develop RACI matrices for Level 2 and Level 3 enterprise processes across internally delivered and outsourced services • Lead discovery sessions with process owners, SMEs, and leadership to identify critical processes, controls, and dependencies • Produce Visio-style process maps (swimlanes, data flows, RACIs) for approximately: 20 Level 2 processes, 60 Level 3 processes • Ensure all documentation meets regulatory, audit, and operational standards • Evaluate and rationalize a broad KPI catalog to identify 30–40 critical KPIs/SLAs • Define KPI and SLA specifications, including: Measurement logic, Thresholds, Data sources, Reporting cadence • Support the creation of a centralized performance dashboard aligned with regulatory and business expectations • Partner with engineering and BI teams to develop or refine the Business Requirements Document (BRD) for KPI reporting • Assess data availability and quality; identify gaps and propose interim manual reporting solutions where automation is not yet available • Collaborate across COO operations, compliance, legal, HR, engineering, procurement, and business operations • Facilitate workshops, drive alignment, and escalate risks or blockers as needed • Prepare leadership-ready materials summarizing findings, risks, dependencies, and recommended decisions Skills • 10+ years experience within European regulated financial services (payments, EMI, banking) • Deep familiarity with EBA Outsourcing Guidelines • Deep familiarity with CBI Outsourcing Requirements • Regulatory governance and operational resilience expectations • Proven experience designing governance models for regulated intra-group or third-party outsourcing • Strong understanding of process ownership, oversight, and accountability under regulatory rules • Expert in Visio, BPMN, swimlane diagrams • Ability to decompose complex services into Level 2 and Level 3 processes • Experience defining ownership models across multiple enterprise functions • Experience designing and documenting KPI and SLA definitions • Familiarity with performance dashboards and reporting principles • Strong documentation skills translating business needs into technical requirements • Experience working with BI, data engineering, and PMO teams • Ability to identify data gaps and validate measurement logic • Comfortable designing interim manual reporting solutions • Strong stakeholder management and facilitation skills • Ability to operate independently, manage ambiguity, and drive accountability Company Overview • IFG is a global professional services firm providing customized human capital solutions on a managed, outsourced, project, project-to-hire, contingent and retained full-time search basis. It was founded in 2003, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is Apply tot his job Apply tot his job
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