Job Description
Note: The job is a remote job and is open to candidates in USA. Grafana Labs is a remote-first, open-source powerhouse with over 20M users of its visualization tool. They are seeking a Senior People Operations Specialist to manage the entire employee lifecycle, including onboarding, offboarding, and collaboration with payroll and finance in a fast-paced, international environment. Responsibilities • Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience • Oversee global contract creation and the background check process, supporting contingent onboarding as needed • Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation • Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling • Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions • Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes • Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation • Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms Skills • Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment • Highly organized, with strong attention to detail, and excellent follow-through skills • Ability to thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available • Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment • Proactive self-starter, a true 'go-getter' who is not afraid to ask questions, challenge the status quo, and drive initiatives forward • Outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership) • Highly approachable with a customer service mindset to ensure great interactions with team members • Ability to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment • Process-oriented and enjoy creating process and structure where there is none, often as part of a team effort • Experience partnering with or working within People Operations and understanding the importance of handling and protecting sensitive and confidential information Benefits • Equity • Bonus (if applicable) • Global annual leave policy of 30 days per annum • 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect Company Overview • Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Grafana Labs has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job