Job Description
Note: The job is a remote job and is open to candidates in USA. Docsumo is your go-to Document AI solution for streamlining business operations, backed by marquee investors. The Senior Solutions Engineer will provide technical expertise, design solutions based on customer requirements, and work cross-functionally to ensure efficient onboarding and customer support. Responsibilities • Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc • Should be able to cater to the customer's requirement • Should be able to provide support assistance to the customer at times when required • Delivering customer demos and helping with customer onboarding • Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions • Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered • Reporting processes that may need improvement • Ensuring that our CRM contains accurate account details and contact information • Work with the CS and Sales team to ensure all the demos and onboarding setups are handled • RnD mindset to come up with innovative solutions and workflows • Work Timings will be 3:30PM IST to 12:30AM IST Skills • Has minimum 3 years of experience, preferably in SaaS or IT • Must have a full time degree in Engineering Background • Must have good experience in programming languages like python • Good understanding of REST API and making api calls • Good experience with POSTMAN, integration tools like zapier, and other middleware • Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me • Consistent track record of documenting, synthesizing, and communicating results • Must be self-motivated, flexible, collaborative, with an eagerness to learn • Commitment to embracing best practices and a continual improvement mindset Company Overview • Docsumo is a Document AI software that helps you convert unstructured documents such as invoices, bank statements, tax returns to structured & actionable data. It was founded in 2019, and is headquartered in Singapore, Central Region, SGP, with a workforce of 51-200 employees. Its website is Apply tot his job
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