[Remote] Senior XD Researcher

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Mayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of patients first while investing in their employees. They are seeking a Senior User Experience Researcher to lead user research projects, understand user needs, and collaborate with teams to enhance product design and development.

Help your team of UX designers, product managers, and engineers to understand user needs
Work with stakeholders across functions and levels and have an impact at all stages of product design and development
Explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis
Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion
Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required
Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions
Recruit participants and/or provide oversight to vendors that assist with research and / or subject recruitment
Create a deep understanding and empathy for our customers
Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies
Experience with Agile-based functional teams/squads
Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner
Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members
The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives
Contribute to the evolution of our user research repository and body of knowledge
Collaborate with and inspiring others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools
The ability to manage ambiguity, work autonomously and multi-task in a fast-paced environment

High School Diploma/GED and 7+ years proven success leading user research projects with demonstrated impact in an agency or enterprise setting (Healthcare experience a plus)
A compelling portfolio of professional research work that showcases your skills and deliverables
End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting)
Experience with a variety of research tools, such as User Zoom, Usertesting.com, dScout, Optimal Workshop, Tobii Eye Tracker, Dovetail, or similar tools
Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate research perspective
Comfortable in a fast-paced, iterative/agile design process
A working style that demonstrates respect, initiative, ownership, transparency, and accountability
Have a genuine passion for helping people who need our help the most
BS or MS in Human-Centered Design, Human Factors, Cognitive Psychology or related discipline preferred, but not required
Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI)
Experience working with Accessibility concerns for Digital product

Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.

MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research. It was founded in 1864, and is headquartered in Rochester, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.mayoclinic.org.

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