Job Description
Note: The job is a remote job and is open to candidates in USA. ePlus inc. is a technology company that values collaboration and innovation. As a Service Desk Analyst I, you will provide Level 1 technical assistance to customers, troubleshoot issues, and ensure timely resolution of problems while maintaining excellent customer service.
Responsibilities
- Provide excellent customer service to our customers, at all times
- Respond to customer inquiries in person, electronically and via phone
- Troubleshoot, problem solve and resolve customer issues
- Document, track and monitor problems to ensure resolution in a timely manner
- Work in a team environment and participate positively with the team
- Update customers when issues are resolved
- Update relevant issue tracking systems appropriately
- Mentor and/or train Service Desk Analyst’s
Skills
- High School diploma required
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications; ServiceNow experience a plus
- One year of Customer Service experience required
- Strong verbal communication skills
- Strong written communication skills
- Must be motivated towards constantly improving their technical skills
- Knowledgeable in use of MS Excel, Word, Outlook
- Two years of Service Desk / Help Desk experience
- An associate degree (minimum)
- Any relevant IT certification
Benefits
- 401(k) eligibility
- Employee stock purchase program
- Various paid time off benefits, such as vacation, sick time, and personal leave
Company Overview
Company H1B Sponsorship
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