Job Description
Note: The job is a remote job and is open to candidates in USA. TheCoTeam is a company focused on providing high-end residential AV, lighting, shading, and control solutions. They are seeking a Service & Scheduling Coordinator to manage client interactions, ensure satisfaction, and coordinate internal resources to deliver exceptional service to ultra high net worth clientele.
- Responsibilities
- Primary Point of Contact: Phone, Email, Text, Ticketing System
- Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
- Satisfaction: Deliver a "WOW" experience, each and every time
- SLA: Meet or exceed our response times and obligations
- Interface With: Service Technicians, Project Managers, Accounting, Partners
- Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
- Documentation: Update and Maintain accurate client records
- Expedite: Efficiently move the issue through various departments
- RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
- Reporting: Monthly reports summarizing ticket volume, resolution times, and trends
- Skills
- A customer service background
- Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards
- A knack for the technical (we put amazing tech in to the finest homes)
- A steady work history (3yrs between hops)
- A pleasant disposition
- High EQ
- Strong, independent problem solver
- Proactive
- Extreme attention to detail
- Dynamic thinker
- Assertive
- Benefits
- Simple IRA
- Medical Insurance - check!
- Vision & Dental: Optional
- PTO: 96 hours
- 6 Paid Holidays
- Continuous Professional Development
- Relaxed Family-Like Environment
- Quarterly Company Events
- Occasional Pau Hana!
- Company Overview
- We are the anti-recruiters! We help Custom Integrators & Manufacturers (and more than 18+ industries) hire amazing talent at a fraction of the price of recruiters. It was founded in 2020, and is headquartered in New York, NY, US, with a workforce of 0-1 employees. Its website is http://www.TheCoTeam.com.
Apply Now
Apply Now