Job Description
Note: The job is a remote job and is open to candidates in USA. RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Solutions Consultant is responsible for ensuring customers realize maximum value from the CounselLink product portfolio by driving adoption, engagement, and retention.
- Responsibilities
- Owning the post‑sale customer relationship, acting as the primary point of contact and strategic advisor
- Leading onboarding, ensuring customers achieve early and sustained value
- Developing and executing success plans, defining customer goals, value milestones and measurable outcomes
- Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention
- Delivering regular business reviews aligned to customer priorities, performance and value delivery
- Champion customer feedback, advocating for user needs and influencing product and service improvements
- Partnering with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment
- Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience
- Providing account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS)
- Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. Salesforce)
- Skills
- Have proven experience in Customer Success, Account Management or similar customer‑facing roles within SaaS or B2B environments
- Possess an excellent understanding of the subscription lifecycle, including onboarding, adoption strategies and retention drivers
- Have excellent communication and engagement skills, able to influence stakeholders at all levels
- Be analytical and data‑driven, with the ability to translate insights into compelling narratives and actionable recommendations
- Be highly organized, proactive and comfortable managing a diverse portfolio in a fast‑paced environment
- Have knowledge of Elsevier's products and services or experience in related industries
- Benefits
- Flexible hours
- Healthy work/life balance
- Wellbeing initiatives
- Shared parental leave
- Company Overview
- RELX is a provider of information-based analytics for professional and business customs. It was founded in 1993, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.relx.com.
- Company H1B Sponsorship
- RELX has a track record of offering H1B sponsorships, with 221 in 2025, 187 in 2024, 39 in 2023, 30 in 2022, 48 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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