[Remote] Solutions Engineer (Technical Delivery & Support)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Humata Health is seeking a technically proficient and results-driven Solutions Engineer (Technical Delivery & Support) to join their Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams while managing critical technical integrations and systems.

Lead end-to-end design and deployment of integrations involving:
278R EDI transactions (Healthcare Services Review Request for Review and Response)
275 EDI document management workflows for supporting documentation
RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems
File-based integrations (e.g., SFTP transfers for batched document exchange)
Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms, including:
EDI X12 to internal data models
278R loops (2000E, 2010EA, 2010EB) to API payload formats
Mapping HL7 or custom EMR data structures to internal workflows
Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission
Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad
Build SQL scripts for:
Data migration pre-validation and post-migration audits
Live data integrity checks across systems
Root cause analysis of data mismatches and failed transactions
Use packet tracing and VPN diagnostic tools (Wireshark, tcpdump) to debug connectivity issues
Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI)
Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.)
Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations
Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation)
Define error handling frameworks across integrations, standardizing error response formats and retry logic
Serve as the technical SME for customer IT teams, providing guidance on:
EMR system connectivity (Epic, Cerner, Athenahealth, etc.)
Data normalization for authorization workflows
PHI/PII encryption standards and HIPAA-compliant data handling
Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities
Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels)

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field
5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment
Deep expertise with EDI X12 standards: Specifically 278R transactions: Service Type Codes, Request/Response data flow, segment looping
275 Attachments for clinical documentation exchange
Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows)
Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms)
Expert with REST API protocols, including: Authentication methods (OAuth2, Basic Auth, API keys), API schema validation (JSON Schema, XML Schema Definition - XSD), Rate limiting, pagination, and error handling best practices
Strong familiarity with healthcare IT systems: EMRs like Epic (Interconnect API), Cerner, Athenahealth, Revenue cycle systems, prior authorization systems
Proficient in configuring and troubleshooting B2B VPNs, SSL certificates, mutual TLS, and data encryption protocols (AES-256, SHA-256 hashing)
Experience with network troubleshooting tools (e.g., Wireshark, OpenVPN, tcpdump)
Solid understanding of HIPAA, HITRUST, and data privacy/security compliance frameworks
Comfortable with automation tools for API testing and monitoring (e.g., Postman, Newman, Swagger Inspector)
Experience with healthcare prior authorization workflows, utilization management, and revenue cycle operations
Experience building or working with event-driven architectures (e.g., webhook-based notifications, Kafka)
Familiarity with PowerBI, Looker, or equivalent tools for integration health monitoring and reporting
Contributions to technical enablement: reusable Postman collections, internal knowledge bases, data mapping templates
Ability to mentor junior technical implementation specialists
Willingness to travel to customer sites as required (up to 25%)

Full benefits package including unlimited PTO and 401k program with employer match
Equity through our Employee Stock Option Plan
Bonus-eligible roles

Humata Health is an AI-enabled deep clinical integration that creates prior authorizations for payers and providers using AI and automation. It was founded in 2023, and is headquartered in Winter Park, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.humatahealth.com.

Humata Health has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.

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