Job Description
Note: The job is a remote job and is open to candidates in USA. Rehlko is a global leader in energy resilience, committed to delivering solutions that ensure safety and security for people worldwide. They are seeking a Sr. Systems Analyst for the Power Systems group to ensure accuracy and governance of aftermarket service maintenance data in Salesforce Service Cloud, enabling distributors to efficiently manage service operations.
- Responsibilities
- Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud
- Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking
- Collaborate with Service Engineers to validate and update technical information
- Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst
- Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning
- Ensure distributors have access to accurate maintenance tasks, parts information, and BoMs to reduce downtime and service errors
- Gather feedback from distributors and address challenges to improve usability and adoption
- Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability
- Recommend enhancements to the Salesforce Service Cloud platform to better support distributor aftermarket needs
- Monitor adoption, track KPIs (data accuracy, distributor usage, order efficiency), and report globally
- Support the aftermarket strategy by ensuring distributors can stock the right parts and deliver reliable service to end customers
- Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction
- Service Agreements dashboard providing analysis of Potential parts sales under SA vs final parts sales to the channel team to drive actions with the distributors
- Skills
- Bachelor's degree in engineering, Technical Service, Information Management, or related field
- 5+ years of experience in aftermarket service operations, spare parts management, or Salesforce Service Cloud administration
- Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial/manufacturing sectors
- Experience collaborating with distributors to ensure correct use of digital service solutions
- Familiarity with ERP/PIM systems and master data governance
- Excellent communication, training, and problem-solving skills
- Fluent in English and French; additional languages a plus
- Benefits
- Health
- Vision
- Dental
- 401(k) with Rehlko matching
- Competitive salary
- Company Overview
- Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life. It was founded in undefined, and is headquartered in Milwaukee, Wisconsin, US, with a workforce of 5001-10000 employees. Its website is https://www.rehlko.com/.
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