Job Description
Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is simplifying the health care experience and creating healthier communities. The Strategic Account Executive will build and foster solid customer and broker relationships, focusing on customer service and retention while delivering strategic value through analytics and product expertise. Responsibilities • Build and foster solid customer/broker relationships • Focus on Serving Customers and Building Relationships by the following: • Customer/broker interactions including scheduled calls, social events, in-person meetings, or even just the occasional email or phone check-in • Check in with broker/customer on state of relationships with other internal business partners as well (FAM/CSC/UMR Ops/Analytics) • Actively engage in NPS improvement by promoting solutions, addressing client needs, and demonstrating value daily with each customer/broker interaction • Provide 24-hour response time for urgent requests, and clearly communicate external turnaround times as well as 'next steps' with all external deliverables • Medical Persistency and Product Upsell • Meet or exceed customer retention goal • Provide regular updates to Segment and health plan leadership on renewal status (written and meetings) • Understand the plan designs, products, and services your customers have in place and identify and deliver solutions • Have pre-renewal conversations (at a minimum via email) with consultants to understand how/which products may be a fit • Proactively provide plan design suggestions to support not only the customers need but to leverage growth and launch of our new products • Deliver strategic value to your customers through analytics • Learn and understand the complex reporting and analytics tools we have, and how to leverage them in your strategic external conversations • Be a product expert and be able to give an 'elevator pitch' to your brokers/customers on a diverse range of topics • Provide analytics and plan reviews on all UMR customers at least annually • Effectively lead and maintain internal partnerships to support customers • Ensure that all internal business partners meet and exceed customer and broker expectations • Provide collaborative feedback and leadership for internal partners that need development • Escalate and identify liabilities in internal business partners in a timely manner, and clearly communicate your expectations of them on your accounts • Be accountable for the performance of internal business partners and how their performance reflects on a group's retention • Learn and understand the tracking tools we have in place to manage our business including: • Follow established protocols, tools and resources to assure accurate and timely updates are provided to all internal and external stakeholders • Develop and hone presentation skills, verbal communication skills, and feel comfortable delivering top-notch presentations on a number of topics as customers need • Provide clear, concise, and professional written communications, use standardized fonts/email signatures, and minimize incorrect grammar and punctuation Skills • 7+ years of Account Management experience managing and renewing a book of business for medical products • 7+ years of experience developing solid relationships with key client/broker decision-makers • 5+ years of experience working with Labor Unions and Trusts • 5+ years of insurance experience • 5+ years of experience working in partnership with claims and customer service • 5+ years of experience utilizing MS Word, Excel, and PowerPoint • 5+ years of ability to deliver high level of customer service and proven track record of following through with assignments • Valid driver's license • 5+ years of experience handling complex and difficult accounts • Experience with Labor & Trust • Proven solid relationship building and problem solving skills • Demonstrated ability to prioritize and organize own work to meet deadlines and resolves complex client issues • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Company Overview • UnitedHealthcare helps people live healthier lives by simplifying the health care experience. It was founded in 1977, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • UnitedHealthcare has a track record of offering H1B sponsorships, with 4 in 2026, 48 in 2025, 26 in 2024, 45 in 2023, 61 in 2022, 60 in 2021, 68 in 2020. Please note that this does not guarantee sponsorship for this specific role.