Job Description
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The job is a remote job and is open to candidates in USA. DataDirect Networks (DDN) is a global leader in AI and multi-cloud data management. As a Sr Designated Support Engineer, you will provide premier service and support to DDN’s largest customers, ensuring a world-class support experience while collaborating with technical staff to resolve issues and drive product enhancements. Responsibilities • Provide premier service and support to DDN’s largest and most critical customers • Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations • Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities • Create test plans and procedures for customer upgrades and maintenance • Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation) • Work with DDN Education on training engagements and opportunities for improvement • Help develop and maintain internal support tools (SW) • Occasional travel and on-site work • Participate in on-call rotations with short response times Skills • Must have 7+ years' experience in a similar technical role supporting production environments • Experience supporting solutions post-sale • Proven in-depth technical knowledge and problem analysis skills • Excellent customer interfacing skills • Solutions orientated with an aptitude from analytical thinking and problem solving • Proven skills and a solid team player • Good verbal and written communication skills (English, second language beneficial) • Must be comfortable leading technical conversations with customers to drive problem resolution • 7+ years of experience working with S3-compliant object storage or similar technologies • A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding) • Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking • Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE) • Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc) • Experience with Lustre or other parallel file system at scale • Experience managing multi-tenant storage environments • Experience with Prometheus, Grafana, and Log Aggregation • Experience with Kubernetes or other container orchestration technologies • Experience with Docker Compose • Experience with Spark • Experience working with AI pipelines and technologies • Experience developing administrative scripts in Python, Perl, Bash, or similar language • Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS) • Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML) • Experience working with network discovery and diagnostic tools (e.g.
LLDP, tcpdump, Wireshark) Company Overview • DDN (DataDirect Networks) is the world’s leading AI and data intelligence company, empowering organizations to maximize the value of their data with end-to-end HPC and AI-focused solutions. It was founded in 1998, and is headquartered in Chatsworth, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • DDN has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 2 in 2023, 4 in 2022, 3 in 2021.
Please note that this does not guarantee sponsorship for this specific role. Apply tot his job