[Remote] Technical Consultant - Remote

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. SymphonyAI is a leading provider of financial services software, offering advanced solutions in compliance and fraud detection. They are seeking a Technical Consultant to join their Professional Services team, responsible for guiding clients through integration with their SaaS platform and managing client-specific configurations. The role requires strong communication skills and the ability to handle multiple client engagements effectively.

Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule
Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge)
Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting
Develop and review XML-based configurations and data exchange schemas
Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations
Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns
Research emerging technologies and proactively identify areas for improvement
Provide ongoing support, troubleshooting, and documentation for deployed solutions
Deploy AI/ML models as part of compliance solutions, including model endpoints and integration with existing infrastructure
Assist with data preparation, validation, and feature engineering for AI applications, ensuring high-quality inputs for model performance
Educate and train clients on how to interpret and leverage AI-powered features and outputs
Troubleshoot and monitor deployed AI solutions, identifying issues such as data drift, model degradation, or unexpected output, and escalate where necessary

Hands-on experience using GitHub for version control
Familiarity with YAML syntax and Helm charts for application configuration and deployment
Working knowledge of Kubernetes (no deep expertise required, but willingness to learn)
Experience writing shell scripts (e.g., Bash) for automation and troubleshooting
Proficiency with SQL for data manipulation, reporting, and basic performance tuning
Solid understanding of XML-based configurations and integrations
Basic knowledge of SAML, SSO, and similar authentication and security protocols
Familiarity with REST APIs and how they fit into broader integration strategies
General understanding of networking fundamentals
Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance
Demonstrated ability to manage multiple projects and adapt to shifting priorities
Basic understanding of machine learning concepts and model deployment practices
Ability to monitor AI solution performance and assist with troubleshooting and optimization
Experience with financial crime, AML, KYC, or fraud detection solutions
Coding experience in one of the main modern languages: python, java, etc
Understanding of DevOps, CI/CD, and cloud automation best practices
Certification with any of the major cloud providers: GCP, AWS, Azure
Understanding of AI model governance concepts such as explainability, auditability, and data privacy in production deployments

Competitive Compensation & Benefits
Offers hybrid or remote work flexibility, based on location
Growth and development opportunities, including leadership training and certifications

SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors It was founded in 2017, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.symphonyai.com.

SymphonyAI has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.

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