Job Description
Note: The job is a remote job and is open to candidates in USA. Root Inc. is an innovative insurtech company aiming to revolutionize the car insurance industry through technology and data. As a Total Loss Adjuster, you will ensure fairness in claims, negotiate total loss situations, and enhance the claims experience for policyholders and claimants. Responsibilities Delivers an industry-leading claim experience for all policyholders and claimants Negotiates and settles total loss situations with policyholders and claimants Prepares salvage vehicles for auction and oversees the end-to-end salvage process Consistently makes prompt and courteous contact with every claim customer Maintains and updates a diary/schedule for each claim in the adjuster’s pending Responds to claim correspondence in a timely fashion with very high quality Provides input for continuous development of claims guidelines and best practices Recommends potential product developments and process improvements Interacts and communicates effectively with customers, peers, vendors and managers Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications Skills Successful experience handling insurance claims, coordinating rental extensions Familiarity with claims best practices required Ability to learn quickly and be adaptable High sense of professionalism while remaining empathetic Great attention to detail Coachable and committed to professional growth Ability to approach problems with an open mind Ability to obtain and maintain insurance licenses in several states (including Texas) within three months Experience related specifically to the settling of auto total loss claims preferred Currently licensed in home state if state required is preferred Company Overview Root Inc. is disrupting the archaic, trillion-dollar insurance industry. It was founded in 2015, and is headquartered in Bloomington, Indiana, USA, with a workforce of 1001-5000 employees. Its website is