Job Description
Note: The job is a remote job and is open to candidates in USA. AmTrust Financial Services, Inc. is seeking a TPA Performance Specialist for their Liability Claims department. The role involves executing quality reviews on claims and engaging with claim leadership to enhance compliance and training efforts.
- Responsibilities
- Conduct Claim File Audits: Regularly review claim files to ensure compliance with company standards and regulatory requirements
- Provide Feedback: Offer constructive feedback on audit results and suggest improvements to enhance claim processing quality
- Develop Quality Improvement Strategies: Assist in creating and implementing strategies to improve the overall quality of claims handling
- Training and Support: Assist in providing training sessions to claims staff to improve their knowledge and skills
- Analyze Data: Create and review reports on claim quality trends to identify areas of opportunity and make recommendations for process improvements
- Customer Relations: Work with claim teams on corrective action plans Creates consumable reports and delivers assessment results to the appropriate level of leadership and applicable stakeholders
- Analyzes and interprets data to monitor trends, identify root causes, and partners with the business to proactively isolate issues and support the development of measurable action plans
- Prioritizes tasks effectively, meeting assessment/project due dates, and identifies and escalates competing demands and/or dependencies
- Develops and maintains a strong understanding of QA methodologies, tools, and risk management principles
- Keeps current with market trends and demands
- Performs other duties as assigned
- Skills
- Bachelor's Degree in related field OR equivalent business experience
- 5+ years of related claims experience, with recent background in a quality or compliance oversight role
- Strong oral and written communication skills
- Ability to evaluate, prioritize and make informed decisions to ensure timely and accurate completion of all assignments
- Applicable claims, compliance, risk, and/or legal designations such as ARM, AIC, CRCMP, CLMP, ARC, CPCU, SCLA, or IRES designations desirable
- A valid adjuster license may be required, depending on the state and company regulations
- Benefits
- Medical & Dental Plans
- Life Insurance, including eligible spouses & children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
- Company Overview
- AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company. It was founded in 1998, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is https://amtrustfinancial.com/.
- Company H1B Sponsorship
- AmTrust Financial Services, Inc. has a track record of offering H1B sponsorships, with 3 in 2025, 3 in 2023, 5 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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