[Remote] Vendor Operations Associate - Valuations

Note: The job is a remote job and is open to candidates in USA. ServiceLink, a leader in the mortgage industry, is seeking a Vendor Operations Associate to efficiently process Valuation orders. The role involves maintaining vendor relationships, managing timelines, and resolving operational challenges while ensuring compliance with guidelines.

Responsibilities

• Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues
• Manage vendor timelines, appointments and engagement agreements
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc
• Provide suggestions as to assist the team with resolving every day operational challenges
• Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues
• Maintain compliance with Independence Guidelines
• Maintain a positive and professional business relationship with vendors and internal staff
• Manage vendor timelines, appointments, and engagement agreements
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc
• Follow through with established team goals
• Ensure appropriate escalation paths are followed and timely resolution is accomplished
• Communication workflow expectations with consumers and vendors
• Provide suggestions as to assist the team with resolving every day operational challenges
• Attend and participate in regular department meetings and provide feedback when necessary
• Responsible to meet department productivity and quality goals
• Communicate with all stakeholders on a regular basis
• Perform all other duties as assigned

Skills

• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
• The ability to maintain a positive and professional business relationship with vendors and internal staff
• Computer literate with the ability to learn software applications
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
• The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
• Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues
• Maintain compliance with Independence Guidelines
• Manage vendor timelines, appointments, and engagement agreements
• Relay reminders to vendors re: Quality, turnaround times, website usage, etc
• Follow through with established team goals
• Ensure appropriate escalation paths are followed and timely resolution is accomplished
• Communication workflow expectations with consumers and vendors
• Provide suggestions as to assist the team with resolving every day operational challenges
• Attend and participate in regular department meetings and provide feedback when necessary
• Responsible to meet department productivity and quality goals
• Communicate with all stakeholders on a regular basis
• Perform all other duties as assigned
• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
• Familiarity with basic Microsoft Office (Outlook, Excel, and Word)
• High School diploma or equivalent
• Knowledge of office processes, procedures, and technology
• Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience
• Role requires willingness to work a flexible schedule

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