[Remote] VP, Site Reliability Engineering

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. They are seeking a Vice President of Site Reliability Engineering to lead global product reliability, observability, and release engineering functions, ensuring the scalability, performance, availability, and resilience of their SaaS platform.

Define and execute the company’s SRE strategy, ensuring the reliability, scalability, and performance of mission‑critical SaaS platforms
Establish standards for operational excellence and drive a culture of resilience and continuous improvement
Establish and maintain SLIs, SLOs, SLAs, and error budgets, ensuring the right balance between innovation speed and operational stability
Ensure 24/7/365 coverage for critical systems through depth of expertise, succession planning, and robust on‑call processes
Oversee monitoring and observability strategy, tools, standards, and practices using KPIs and metrics to drive continuous improvement
Champion automation‑first practices across release pipelines, configuration management, infrastructure provisioning, and operational workflows
Partner with engineering, QA, infrastructure, security, product, and business stakeholders to develop joint system roadmaps that align reliability goals with product objectives
Drive operational efficiency and reduce toil through software engineering practices applied to operations
Lead the 24x7 incident response program, ensuring rapid mitigation, strong cross-functional coordination, and continual improvements through blameless postmortems
Govern adherence to security, compliance, SLA commitments, and ITIL-aligned processes
Own CI/CD platforms and provisioning automation using tools like GitLab, Jenkins, Ansible, LaunchDarkly, Sonatype Nexus
Manage infrastructure-as-code for application tiers (Terraform, AWS CloudFormation/CDK)
Oversee performance, load balancing (ALB, F5), OS patching, and code deployment processes for Vertafore SaaS applications
Drive automation to reduce operational toil and accelerate deployments
Work with VPs of Product Development, Cloud Operations, and Information Security to ensure readiness for product releases and reliability targets
Partner with product engineering teams to embed reliability principles into design and development
Align observability and monitoring strategies across infrastructure and application layers
Build, scale, and mentor high‑performing SRE teams through coaching, career development, and strong leadership
Communicate effectively with technical and executive leadership, influencing decisions and aligning stakeholders on reliability priorities
Foster a culture of transparency, independent decision‑making, and cross‑team collaboration

Bachelor's degree in Computer Science, Information Systems, or related field
15+ years leading technical teams focused on software engineering, cloud infrastructure, reliability, DevOps, or platform engineering
Deep expertise with cloud platforms (AWS preferred), container ecosystems (Kubernetes/EKS), and automation technologies
Strong experience working across mixed development models (agile, hybrid, waterfall) and incorporating security/compliance into engineering decisions
Proven ability to lead large-scale reliability programs across multiple SaaS products, including implementing SLIs/SLOs and toil reduction through automation
Deep knowledge of observability, incident management, change management, and postmortem best practices
Expertise in CI/CD automation, blue/green deployments, canary releases, feature flag systems, A/B testing, and experiment systems
Experience architecting applications or infrastructure for high‑growth cloud platforms
Experience in B2B SaaS environments involving large-scale distributed systems
Proven leadership communicating and influencing at team, peer, and executive levels
Demonstrated experience driving operational excellence through metrics and KPIs
Background supporting financial services, healthcare, or regulated industries

Vertafore offers software and essential information to address business challenges within the insurance industry. It was founded in 1969, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.vertafore.com.

Vertafore has a track record of offering H1B sponsorships, with 23 in 2025, 14 in 2024, 9 in 2023, 25 in 2022, 20 in 2021, 16 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply Now