Job Description
Note: The job is a remote job and is open to candidates in USA. CCMSI is a leading Third Party Administrator that specializes in risk management solutions. They are seeking motivated individuals to join their LevelUP Career Development Program, which offers structured training to prepare trainees for a professional career in Workers’ Compensation Claims Adjusting.
Responsibilities
- Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
- Process incoming documents and bills
- Complete required forms and claim paperwork
- Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
- Support experienced Claims Professionals by assisting on claim files
- Set up new claims and gather key information
- Make required contact with involved parties promptly (injured employee, employer, medical providers)
- Conduct basic claim investigations and document findings clearly
- Build action plans, track deadlines, and move claims forward
- Work with a mentor and take on a growing claim workload as your skills develop
- Prepare for and (if required for the work you’re assigned) pass a state licensing exam
- Manage a larger group of active claim files with increased independence
- Participate in claim reviews and legal reviews as part of your learning
- Complete advanced best-practices training and prepare for promotion
Skills
- High School Diploma or equivalent
- Interest in building a long-term career in a professional office environment
- Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
- Strong written communication (clear grammar, complete sentences, accurate documentation)
- Strong interpersonal skills (professional, respectful, able to listen and explain)
- Comfort using technology and learning new systems (typing, navigating multiple applications)
- Dependability (consistent attendance, follow-through, and ownership of work)
- Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
- Ability to work effectively with feedback, coaching, and evaluations throughout the program
- Ability to pass a state licensing exam if required for the claims you will support/handle
- Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
- Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
- Experience managing multiple tasks while maintaining accuracy and attention to detail
- Familiarity with Medical Terminology is helpful but not required
Benefits
- 4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: structured training + clear advancement opportunities
Company Overview
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