Job Description
- Job Description:
- Call tenants to collect rent and follow up on outstanding balances (soft collections).
- Record payments and update tenant information in the system.
- Enter and maintain accurate tenant and payment records.
- Assist with lease renewals as needed.
- Maintain accurate and organized records.
- Respond to tenant inquiries regarding rent, balances, and payment status.
- Coordinate with leaders to report payment issues or discrepancies.
- Perform other tasks related to the position.
- Requirements:
- Proficient level of English (written and spoken).
- Strong interpersonal, communication and collaboration skills.
- Excellent follow-up skills, as this is soft collections.
- Comfortable making and handling phone calls in a professional manner.
- Ability to follow instructions and perform basic administrative tasks accurately and efficiently.
- Familiarity with Microsoft Office (Word, Excel, Outlook).
- Dependable, reliable, self-motivated, confident, with a positive attitude and a professional approach.
- Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision.
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours.
- Benefits:
- 100% remote work
- Flexible schedule
- Great work environment with potential for growth
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