Job Description
Harley-Davidson Financial Services (HDFS) is a subsidiary of Harley-Davidson, Inc. that offers financial products and services to motorcycle enthusiasts and dealerships. The Titles Representative I is responsible for ensuring that liens on loans are perfected and released properly, while providing exceptional customer service and handling title-related transactions. Responsibilities Conducts basic analysis to be used in decision-making to ensure that liens on all loans are perfected and released properly Interacts via written and verbal correspondence with dealers, customers, third party vendors, and state titling agencies (i.e. DMV, County Clerk etc.) Enters Proof of payoff entry, queues and other tasks with Titles Reps II within 9 business days or receipt Assists other Internal stakeholders on all levels with title related issues Verifies and sorts mail, supporting documentation, validates information from the original funding package, state websites and our vendors Handles phone calls to and from business partners and customers to verify and resolve outstanding liens or titles Responsible for accurately updating account payoff information Uses effective time management and ensures the dealer and rider experiences meet expectations If onsite, manages the organization, storage and filling of title documents Maintains a current awareness and understanding of appropriate banking laws, title laws and regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures Skills High School Diploma or Equivalent Required Typically requires less than 1 year of related experience Experience with Microsoft Office and general computer knowledge Ability to handle large volume of accounts and inquiries with efficiency and accuracy Strong written and interpersonal communication skills Proven problem-solving and decision-making abilities Organizational skills with an attention to detail Strong teamwork skills and the ability to interact effectively with staff of all levels Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment Knowledge of titling procedures and state regulations pertaining to titling and registration preferred If on site Notary or become a notary within 1-2 years of employment Benefits Bonus programs Health insurance benefits A 401k program Onsite fitness centers Employee discounts on products and accessories Company Overview Harley-Davidson Financial Services is the most desirable motorcycle brand in the world. It was founded in 1992, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is