Job Description
About the position
- Responsibilities
- Supervise the work of Patient Account Representatives and/or Revenue Cycle Representatives.
- Serve as a payor expert and technical resource for billing issues.
- Develop and train new staff to improve revenue cycle knowledge.
- Oversee and review employee work to ensure correct reimbursement actions are taken.
- Perform quality assurance checks and productivity audits to identify and resolve trends and errors.
- Prepare reports to assure quality and productivity requirements are met.
- Develop and monitor employee performance goals for compliance.
- Lead and conduct staff meetings on a rotating basis.
- Implement new processes to ensure effective and efficient operations.
- Create, maintain, and update job process documentation as needed.
- Gather and respond to requests for information from external agencies.
- Requirements
- Bachelor's degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.
- 2 years of experience in a high-volume customer service environment managing difficult conversations.
- Outstanding attention to detail with proven ability to gather and analyze data.
- Proficient in Microsoft Office Suite with strong Excel skills.
- Effective communication skills (written and verbal) and active listening skills.
- Time management skills and ability to multi-task in a fast-paced environment.
- Nice-to-haves
- 3+ years experience in medical claims processing, healthcare revenue cycle, or medical coding.
- Experience in a medical or emergency room setting.
- Advanced knowledge of medical terminology and healthcare billing.
- Experience as a team leader or supervisor.
- Experience identifying opportunities for improvements in processes and reporting.
- Benefits
- Hybrid work environment with remote work options within Iowa.
- Training provided either onsite or via Zoom.
- Workstation provided with necessary equipment for onsite and remote work.
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