Job Description
Our Risk Solutions department is seeking a Service Manager to support the Southeast Region. This is a work from home role with regional travel. This is a Full-time, Exempt role.
POSITION OVERVIEW:
This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting.
IN THIS ROLE, YOU WILL:
Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need
Develops and executes service plans focused on loss and exposure reduction
Assists regional underwriting in new business development, account improvement and retention through stewardship
Possesses strong knowledge of policy holder services and acts as a Regional resource for staff and underwriter training on these services
Coordinates among geographic regions on service assignments
Assists the Risk Solutions Field Director in overseeing execution of service by field staff and provides coaching/feedback when needed.
WHAT YOU NEED TO APPLY:
7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
ARM and/or CFPS preferred.
Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
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