Job Description
About the position
- Responsibilities
- Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone
- Be able to document calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods
- Documents all inquiries according to department standards for legal/statistical purposes
- Excellent written and verbal communication skills
- Be able to problem solve issues independently as well as work with teams collaboratively situations require assessment, decision-making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process
- Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers
- Ensures performance standards are met and accepts constructive feedback
- Requirements
- Unrestricted WA State or Compact RN license
- 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing
- Nice-to-haves
- Bachelor of Science in Nursing
- American Academy of Ambulatory Care Nursing (AAACN)
- 1+ years of Call Center Nursing experience
- Case Management experience
- Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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Apply Now