Job Description
Summary In this role as a Behavioral Health Care Management Supervisor, you will be responsible for the supervision and maintenance of the daily functions of the following areas: Utilization Review/Review Nurses, Case Management, Medical Review, Health/Disease Management, Quality Management, and/or Appeals, to include departmental staff and specialty programs, and responsible for all data collection for specialty programs and ensures appropriate levels of healthcare services are provided. Description Location: This position is full-time (40-hours/week) Monday-Friday from 8:30am-5:00pm and can be hybrid or fully remote depending on where the candidate resides. Remote candidates may be required to report on-site occasionally for trainings, meetings, or other business needs. What You’ll Do: • Supervises day-to-day activities for assigned staff. Identifies training needs of staff. Verifies accuracy, efficiency, and effectiveness of workflow functions. Develops and oversees the implementation and administration of specialty programs (wellness, preventive, and/or employer work site programs). • Supervises staff to include approval of time, leave, performance reviews, etc. Selects/trains/motivates staff in providing excellent customer service with customers, marketing, management/others. • Develops/maintains/updates procedures/documentation for conducting audits. Develops/communicates department standards and expectations of staff. Performs quality control functions for work performed. Develops work plans to improve quality performance. • Conducts analysis of program component. Collects data for outcomes reporting. Prepares/reviews/maintains weekly/monthly reports for management. Oversees all data collection and URAC/NCQA compliance activities for related programs. • Coordinates with other corporate departments to ensure effective communication. To Qualify for This Position, You'll Need the Following: • Required Education: Associate's in a job-related field • Degree Equivalency: Graduate of Accredited School of Nursing • Required Work Experience: 5 years A combination of health promotion, health education, health insurance, clinical, medical, pharmacy or other healthcare experience. If Master’s Degree, required experience is three years. One year experience in team lead/leadership role or equivalent military experience in grade E4 or above (may be concurrent). • Required Skills and Abilities: Understanding of insurance and benefit programs as it relates to health management coverage. • Working knowledge of managed care and/or various forms of health care delivery systems. • Knowledge of specific criteria/protocol sets and the use of the same. • Knowledge/understanding of the quality improvement process. • Ability to work independently, prioritize effectively, and make sound decisions. • Excellent communication skills. • Ability to work with a wide variety of internal and external customers. • Good judgment skills. • Demonstrated customer service, organizational, and presentation skills. • Demonstrated verbal and written communication skills. • Analytical, critical thinking, and math skills necessary to collect, analyze, and report data. • Ability to persuade, negotiate, or influence others. • Ability to handle confidential or sensitive information with discretion. • Ability to direct, motivate, and assess performance of others. • Required Software and Tools: Microsoft Office. • Required Licenses and Certificates: Active, unrestricted RN licensure from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC); OR, active, unrestricted Professional Healthcare Licensure and/or Certification from the United States and in the state of hire, in area of specialty; OR, active, unrestricted licensure as Licensed Master Social Worker, Licensed Independent Social Worker, or Licensed Professional Counselor from the United States and in the state of hire; OR, if Master's in Public Health or Healthcare Administration, three years of additional experience in health-related field. Must be certified in Case Management by a URAC accrediting body within 3 years of hire into the position (for non-Medicaid only). Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. • Subsidized health plans, dental and vision coverage • 401k retirement savings plan with company match • Life Insurance • Paid Time Off (PTO) • On-site cafeterias and fitness centers in major locations • Education Assistance • Service Recognition • National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.