Job Description
Description:
Provide the highest quality software support via inbound customer calls and email inquiries
Analyze problems, research solutions, and provide easily understood answers to customers
Provide end-user support and training, present new services to help existing customers
Coordinate with internal teams to ensure thorough support for clients
Requirements:
3+ years of software/application support experience specifically for a B2B SaaS product
Clear and concise communication and documentation style
Ability to break down, analyze and solve complex problems
Organization and time management skills a MUST
Must be self directed and thrive in a fast paced environment with minimal direction
Excellent written and verbal communication skills
Huge Plus If You Have:
Experience supporting a healthcare or pharmaceutical industry SaaS product
HubSpot experience
Benefits:
Fully Remote
Unlimited PTO (Highly suggested 3-week minimum)
Flex Hours
100% healthcare premiums covered for employees
70% healthcare premiums covered for dependents
Low cost-to-employee vision and dental
Automatic 3% employer addition to 401k
12 weeks of fully paid Parental Leave
Technology stipend to cover the equipment you need to set up your home office
Professional development reimbursement
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