Job Description
Nationwide is a Fortune 100 company focused on delivering extraordinary care to help individuals and businesses prepare for their futures. The Sales Assistant role involves handling customer inquiries related to Group Benefits insurance and supporting the sales process through various communication channels.
Responsibilities
- Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
- Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed
- Project Management: To initiate, execute, communicate and document projects as needed
- May act as a liaison to other departments where follow-up will be required to meet customers needs
- Assists in identifying process improvement opportunities
- Engages, inspires, educates and mentors, new hires and incumbents
- Collaborates with other areas to identify, analyze, and improve processes
- Inputs and tracks into the appropriate databases
- Respond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledge
- Resolve complex questions from agents, escalating issues as needed
- Initiate, execute, and communicate on projects as required
- Collect, enter, organize and verify accuracy of data provided in sales process documents
- Generate and maintain data reports as it relates to sales production and additional metrics
- Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information
- Demonstrate critical thinking through the sales process
- Identify sales process improvements and provide innovative solutions
- Mentor new hires and existing team members through acquired skillsets
- Foster positive business relationships with coworkers, agents and additional business partners
- Efficiently prioritize sales inquiries with multistep processes
Skills
- High School Diploma or GED (Required)
- Advanced product knowledge and insurance regulations knowledge
- Excellent working knowledge of Nationwide's systems required to perform the role
- Advanced experience with Microsoft Excel
- Ability to diffuse customers and agents
- Excellent working knowledge of billing concepts and Nationwide billing systems
- Effective oral and written communication skills
- Intermediate problem-solving skills
- Ability to adjust schedule according to business need
- 0-2 years experience (Preferred)
- One or more years of customer service or data entry experience preferred
Benefits
- Medical/dental/vision
- Life insurance
- Short and long term disability coverage
- Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
Company Overview
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