Job Description
- Job Description:
- Provide pre- and post-sales technical support including system planning, customer training, system optimization, etc.
- Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
- Prepare and conduct product demonstrations for customer visits and equipment evaluations.
- Visit customer sites to provide technical support and deliver training.
- Troubleshoot failures and abnormal situations in the field.
- Collect and analyze field failures and abnormalities and provide feedback to the development team.
- Help design engineers reproduce and troubleshoot problems.
- Participate in resource allocation and hardware maintenance to support different sales and business development activities.
- Help drive future product development.
- Requirements:
- Bachelor’s degree in Electrical Engineering or other related technical fields with at least 2 years of demonstrated experience in a pre-and post-sales technical support position; OR High School Diploma/GED with at least 6 years of experience in a pre-and post-sales technical support position.
- Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
- Willingness to travel and work at customer sites.
- Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire.
- Must be a U.S. Citizen due to clients under U.S. government contracts.
- Benefits:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
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