Job Description
We are looking for goal-oriented, Customer Focused Inbound Service Representatives to provide world-class customer service to our customers. WM SBS is a leading provider of waste management environmental solutions, and we offer a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Requirements • Handle incoming calls, emails, inquiries and transactions from various segments within the book of business. • Possess a strong knowledge of internal process, understands relationships and key linkages between business units. • Collaborate with internal and external parties to coordinate service related activities and manage client projects. • Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. • Provide customer proactive service and education regarding service options, charges, billing, and contracts. • Document each interaction, ensuring service, pricing and other required information are entered into our Acorn system. • Strive to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals. • Maintain routine customer service related reports and creates reports as requested. Benefits • Medical, Dental, Vision, Life Insurance and Short Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days Apply tot his job
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