Job Description
Hi,
We have Salesforce solution Architect with direct client, Please let me know if you would be interested, fully Remote no travel.
- Solution Architecture & Design
- Own and govern the Salesforce CRM architecture, including platform boundaries, customization strategy, integration standards, and scalability guardrails
- Define the target-state architecture and oversee implementation of Salesforce Agentforce solutions
- Translate complex business workflows into scalable, secure, and maintainable Salesforce technical solutions.
- Design and implement intelligent agent systems tailored for Enrollment, Placement, Application, and Student Success teams
- Collaboration & Governance
- Act as the technical lead for coordination with SI and Salesforce, ensuring solution integrity, timely sign-offs, and delivery alignment throughout the entire project lifecycle.
- Guide sprint demos, participate in gap analysis reviews, and validate user stories and change requests throughout the project lifecycle.
- Ensure compliance with enterprise architecture, data privacy, and internal coding/configuration standards.
- Team Leadership & Enablement
- Provide technical leadership and mentorship to internal Salesforce admins, developers, and analysts.
- Lead technical workshops, architecture reviews, and training sessions for internal teams and stakeholders.
- Support training design and delivery in partnership with change management and end-user enablement teams.
- Things That Should Be In Your Background:
- 15+ years in enterprise CRM platforms, with 8-10+ years operating as a Salesforce Technical / Solution Architect in large-scale environments.
- Demonstrated ownership of Salesforce architecture decisions across multiple teams or programs (not limited to a single project or pod).
- Hands-on architectural experience with Salesforce Service Cloud and production-grade Agentforce or advanced Service Cloud implementations.
- Deep technical understanding of Omni-Channel routing, Einstein Bots, Voice, Service Cloud Voice or other IVR CTI integrations, and Live Chat.
- Strong expertise and experience on integration patterns in Apex, Lightning Web Components (LWC), Salesforce APIs, and automation using Flow.
- Proven experience designing and integrating with third-party systems (CTI, chatbots, LMS, etc.).
- Familiarity with Salesforce data security models, permission sets, and role hierarchies.
- Salesforce Application Architect or System Architect certification required.
Regards
Rajneesh bhardwaj
Iris Software Inc
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